Question 1

WHAT ARE GEMICK'S FULFILLED ORDERS?

Accepted Answer

Gemick's fulfilled order are the ordere that are delivered to you directly by Gemick, all Gemick fulfilled orders are owned by Gemick and are shipped from warehouse and are delivered to our customers within 3-4 days.
 
This option is currently available in limited pincodes only. You will see this option before placing the order if your delivery pincode is eligible.
 
Gemick's fulfilled orders are delivered to you in 2 or more days after it ships. The Estimated Delivery Date will be displayed to you before placing the order.

Question 2

CAN I CANCEL AN ORDER AFTER SHIPPING?

Accepted Answer

After the order has been shipped it becomes rather difficult for us to cancel it. We would request you to cancel your order within 24 hours from the time of order placement. You can conatct us at Support Portal us for further clarification.

Question 3

MY ORDER IS DELAYED. WHAT SHOULD I DO?

Accepted Answer

You can always track your order status by visiting 'My Orders' section.
On an exceptional circumstance if your order is delayed, a new delivery timeframe will be shared with you. We always request you to check your email for updates.

Question 4

WHY AM I NOT ABLE TO TRACK MY ORDER?

Accepted Answer

Please check after 24 hours from placing the order, as the tracking ID for your order will take some time to be activated once it’s shipped.

Question 5

WHAT SHOULD I DO IF I RECEIVE A DIFFERENT ITEM FROM THE ONE THAT I ORDERED?

Accepted Answer

That will be a very rare occurrence and we apologize for the inconvenience caused to you by receiving a different product(s). In order to sort it on priority, kindly contact us at Support Portal with the following the details:
Mention the order ID in the subject line for the reference.
Attach a Snapshot/photo of the item that you have received.

Question 6

WILL THE ITEMS I ORDER BE LISTED ON THE PACKAGE I RECEIVE?

Accepted Answer

No. We will never list the products that you purchase on the package as we follow discreet packaging so that none are aware on the contents of the package. However we mention the total price value of the products in the box as per the Indian Tax Regulations.

Question 7

MY ITEM ARRIVED DAMAGED/DEFECTIVE. WHAT SHOULD I DO?

Accepted Answer

This will be a rare occurrence. However, in case you have received a damaged or defective product(s), please notify our Customer care team via mail.
Mention the order Id in the subject line for reference.
Attach a Snapshot/photo of the fault / damaged product(s) indicating it.
Once we receive the mail, our team reviews the damage. We will resolve this in the best way possible for you at the earliest.

Question 8

WHAT ABOUT MY PRIVACY?

Accepted Answer

We are committed to protecting your privacy and we ensure the online privacy and security of all our customers to enhance your overall shopping experience.

Question 9

I HAVE PLACED AN ORDER BUT IT DOES NOT APPEAR IN THE 'MY ACCOUNT' SECTION?

Accepted Answer

The items will be visible in 'My Account' for customers registered with us. The order details will not be visible for Customers who have used the guest checkout option as they are not registered with Gemick. You could still cancel or return your order from Menu>Cancel/Return

Question 10

DO I NEED TO REGISTER BEFORE MAKING A PURCHASE?

Accepted Answer

No, it is not mandatory to sign-in or log-in to make a purchase. However, if you create an account with us, your future check-outs will be easier and we will also keep you updated on the offers customized specially for you.

Question 11

WHEN ADDING A PRODUCT TO MY SHOPPING BAG OR WISH LIST, IS THIS PRODUCT BEING RESERVED FOR ME IN MY ACCOUNT?"

Accepted Answer

No it is not. We assign stock to orders when an order is successfully placed and registered in our website. Within a few minutes of a successful order check out, the order will be registered in our stock management systems. Only then will stock be allocated at your order
However during your session at our website, we will inform you on the stock availability.

Question 12

WHAT TO DO IF PACKAGE HAS BROKEN SEAL?

Accepted Answer

If you suppose that the packaging is damaged/ open/ tampered with, then please refuse to accept the delivery of the package. We request you to reach our customer care team.

Question 13

WHAT IF UNABLE TO COLLECT DELIVERY, FIRST TIME?"

Accepted Answer

Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order at the first time.

Question 14

CAN I SHIP TO MULTIPLE ADDRESSES AT THE SAME TIME?

Accepted Answer

We recommend placing separate orders for each address.

Question 15

HOW DO I TRACK MY ORDER?

Accepted Answer

When your package is shipped from our warehouse and is on its way to you, you will receive a shipment confirmation email with your tracking number and the link to track your order. You can also, click on Track Order to do the same by using the details that is given in your shipment confirmation mail.

FAQ's